Lessons to Learn From 5 Great Customer Support Mobile Apps

Today’s customers want instant gratification and they expect their grievances to be addressed immediately. If you are looking for ideas to serve the modern customer (a.k.a your app users) better, these 5 apps are a good place to start your research. These are rich with innovative tools that make sure you don’t have to “second guess” anything anymore.

Most of these come with comprehensive platforms that allow you to engage in real-time interaction with the users. These include live-chat, co-browsing, overall as well as in-depth analytics and integrated social media interaction features. Without further ado, let’s see what mobile apps development professionals can learn from these advanced customer service mobile apps to improve and innovate with in-app support.

1 - Zendesk

What is the first thing that customers expect?

We wrote this right at the beginning of this post. Customers expect quick response to their queries, grievances, etc. in no time. Zendesk's seamless interface has the ability to route calls to the user's mobile. And it lets you create a 24/7 customer service portal where users can have their queries answered and issues addressed in minutes.

Salient features:

• Integration with a variety of tools
• Integration with your custom app
• Zendesk Benchmark - which allows you to compare with your competitors

2 - Nina

Nina lets the user use voice commands to have a query answered, make a transaction, or navigate the way they want. Its makers, mobile apps development company Nuance does a brilliantly innovative job of bringing self-service into the mix. Because of its interactive approach, it has become quite a good engagement tool that saves users' time and keeps them satisfied.

Salient features:

• Tap, text and voice input
• Virtual Assistant
• Lets users create a custom persona

3 – 3CLogic

Built by the pioneers of the VoIP space, 3C Logic merges a robust, powerful architecture with VoIP technology. As a result, you have a customer support model that is guaranteed to not contain any point of failure typical to the server-based, centralized approach.

Salient features:

• Integration with CRM
• Multi-channel support
• Can be scaled seamlessly with your mobile apps development company's specific needs.

4 – Userlike

This customer service app harnesses the power of customer chats. Thanks to its intuitive mobile apps development, the workflows are managed smoothly and chat is turned into a comprehensive process. Userlike has a plethora of features and detailed analytics. It fishes out actionable insights from customer chats.

Salient Features:

• Automated delegation for chat
• Advanced back-end workflow management
• Live chat ratings and surveys for customer satisfaction

5 - eStreamDesk

The best way to describe eStreamDesk is to say that it's a simple help desk. It's also a knowledge base portal for the customers. It comes with features like custom branding and social media integration which enable you to keep the quality of service consistent across several channels.

Salient Features:

• Intuitive ticket management
• Self-service portal
• Centralized email assistance

These cool customer support mobile apps show quite a few ways to innovate with in-app support. And now’s a good time to start thinking about how you can innovate before you leave users high and dry.

If China Has Taobao, US Has 5Miles – An Online Marketplace Steaming up Lately in US

The former Alibaba executive Lucas Lu has launched an online marketplace app called 5Miles,    with similar features to those of Taobao. And guess what it is working magically.

5 Miles an easy and safe app that allows the users to discover great classifieds in your area. Buy and sell off the old stuff, find a place to live, hire local services or look for a new job, all at a whisk of a phone call.

Many might not have remembered that off late in 2003 eBay Inc. was the first online marketplace in
China and the largest. And with the intervene of Alibaba’s Taobao, a late participant, ate up eBay’s
market allowing the seller to list their products without any changes.  Recently in 2015, Alibaba reported that total purchases on Taobao and Tmall had topped $448 billion.

The way Taobao cast spell in china, it can do the similar in the US. Keeping this in mind Alibaba’s former executive Lucas Lu Created 5Miles LLC. The web based application was launched in January 2015 at Texas to provide small businesses and individual with a simple-to-use platform to sell products and services to local consumers.

Most of the management team comes with a Chinese background, but they have many years of working experience in the US. The team is of the opinion that the US too needs a Taobao like web based applications because it is easier to use and free to sell.

5Miles has enjoyed a successful debut and currently more than 6 million users have downloaded it. The total transaction of the app was $1 billion in 2015, as per the company. Talking in terms of the app download, mobile data company App Annie ranked 5Miles No. 6 on the Android platform in the
shopping category in U.S.

How 5Miles Works?

A typical example of web app design and development, 5Miles allow the users to enjoy three facets of the app –

It’s easy 
               • Take a snap and list it

               • Add personal touch with voice-over descriptions

               • Use GPS and ZIP code to find numerous listings

               • Update your post and send to the top of the list

         
It’s safe

               • Email, phone and Facebook verifications

               • Hides your contact info

               • Rate and read reviews of buyers and sellers

               • Constant review of the listing by 5Miles team

It’s fun

               • Discover great stuff browsing the snaps

               • Search and filter the relevant things

               • Like items and follow buyers and sellers

               • Make offers and negotiate on various deals

               • Chat to share photos and spots to meet

5Miles enjoys similar features as those of Taobao and it is a free marketplace where anyone can sell a product that too without paying any fees. The app also comes with an instant message function so that sellers can communicate with consumers at any time.

Well, most of the products on 5miles are used, including cars and furniture. However, the management says that there are many merchants who sell new products as well. Most of the transactions on 5miles are local and pay-by-cash, but the company is going to add shipping and payment options in this web based application.

5Miles is more like your online garage sale without any hassle. From cleaning to repair services, help with your errands to looking for a roommate or maybe looking for a job near you – 5Miles can serve you all.

Just like other web based applications, 5Miles has started to teste another international market such as the United Kingdom, the Philippines, Mexico and Australia. And the company confirms that 100
countries have downloaded its app.

Evolving Landscape of Medical and Pharma Apps in 2016

Smart devices have brought radical changes in various aspects in our day-to-day lives from shopping to banking, from real estate to entertainment. And now medicine is the next. With advanced digital technologies, and cloud computing, smartphones are going to change every facet of healthcare. As a result of this, patients will be in the spotlight.

Future of medicine in your smartphone

Changing perspective of the healthcare industry can be seen with the  rise in cutting edge medical services offered by various pharmaceutical companies. Medical gadgets have been there in the market since a long time, but with smartphones, robust internet connectivity, Bluetooth technologies we now have a number of medical apps to use. These apps are designed for various purpose, from measuring heart rate to monitoring of blood pressure and body temperature. As per 2011 MobiHealthNews Report (https://www.infinitemonkeys.mobi/blog/medical-apps-save-lives), iPhone users alone had over 3,660 apps available. We could then imagine the sum once Android apps were totalled.

Health applications are evaluated to make up almost 40 % of the smartphone apps that are currently being developed. Medical app development has a huge market potential and likely to increase further in the future as the benefits are becoming more apparent. Let us see some of the lucrative benefits of using these medical apps .

• Better Safety of Patients: Thanks to medical apps, patient's are more aware of their health and are likely to contact their doctors as soon as symptoms start occurring. They do not wait for the problem to advance any further. DoctorMole is a perfect app example that helps to capture moles through phone's camera and then helps people to understand if it's malignant or not.

• Increased Efficiency: There is increased efficiency seen in all workflow related to medical care tasks and activities. Patients now  simply put in their information which physicians are can providing them prompt treatment, thus creating better communication options between them. Moreover, patients are also getting an option to avail their lab reports in the devices itself. 

• Less Occurrence of Medical Frauds:  Mobile apps provides an access to constantly updated medical records thus reducing the chances of insurance related frauds. It becomes almost impossible to counterfeit data as it is  not easily available in the system. 

• Offers a training platform:  Pharma apps can act as a platform to train healthcare professionals. Medical apps can be an ideal solution for students and professionals who face time constraints giving them an opportunity to learn and train anytime and anywhere.

• Increased Savings and ROI: Medical app development  is improving the efficiency and productivity of the healthcare professionals, this, in turn is having an impact on their savings and expenditures. The apps are making day-to-day jobs much easier thus enabling physicians to allocate more time to their patients and handle more number of patients.  All this brings about significant improvement in the ROI of the healthcare business. 

• Accurate trend forecast: An app, when associated with a medical tool, the instant result is creation of more patient data. This data when comprehended and analysed are bound to deliver more precise predictions.

So what’s your take in this? How medical apps are influencing the healthcare industry actually? With more and more smart technologies coming around, how healthcare industry is able to customize their needs.

Medical app makers deliver easy, cost-effective and robust solutions to fulfill the needs of the healthcare. Various medical apps such as Medscape, Heartbeat Monitor, Doctor Wiz are revolutionizing the medical industry and is increasing the chance of healthcare providers and patients to adopt mobility solutions. It will maintain the workflow of various medical processes to help patients become responsible and proactive regarding their health issues.

MCommerce Apps Are Bringing Retailers Greater Revenues - WHY?

There is a number of a retailer who have launched their mobile commerce apps, and no doubt some of them are just amazing. The future lies in creating mobile commerce apps that make sense to shoppers and can attract an audience with some laudable aspects which other might miss.

Why are the M-commerce apps so popular?

Let us list down some popular reason to avoid the confusion for those retailers who are looking for expanding their business with some retail mobile apps -

1.    It enjoys a greater reach

as the world has gone mobile so anywhere you look around, you are sure to find people armed with various types of smartphones. So with responsive mobile apps, it becomes possible to enjoy wide audience coverage without having to design multiple solutions for every screen.

2.    Growth of Android over IOS

Previously there was only one platform and it was tough to maintain the visibility to a wide number of users. As most of the users were not using iPhones, but with the coming of Android the users base has coupled as the number of users on Android devices are more compared to iPhone. This platform has surely glued the retailers to carry forward their business in the best way.

3.    Easy to find

An app might require users to actively search for anything they download from their phones. This means that you can appeal to a wide number of user for particular products via best retail mobile apps and catch more impulse buyers.

4.    Help to increase loyalty

With mobile apps, you get to save more time, energy and money on your customers. More likely they are to make you their “go-to” place to shop. Mobile apps make their lives easier and that equals a more loyal customer base for your business.

5.    Growth of brand experiences as apps

Retailers sponsor many events and create a non-shopping experience since they know customers buy something more than a product – what they believe in is a brand. Mobile apps offer retailers with the possibility to create a daily experience that reinforces a brand’s core value to their potential customers.

As technology keeps on evolving the mobile adoption in business also couples. The enticing retail mobile apps and mobile brand experiences will be essential for any retail business to compete with other strongholds. Up from $21 billion in 2012 to $40 million approximately in 2015 best retail mobile app is surely going to steer a steady growth across all channels.

What your take on retail mobile apps? Share your views with us. To know what exciting features can make your retail mobile app a success, talk to us.

5 Types of Travel Apps Users Want for a Power-Packed Holiday

So, you run a travel and tourism? Do you have an app for your users?

Why tourists hire car from your competitor and not you? – Simple, you don’t have an app

You run a ticket booking company, how will you reach out to more audience, faster and in a feasible manner? – Answer is Apps.

Many of you run a travel business but fails to power it with apps. Hope, the number of such business owner is little less than I guess. More than 75 percent of the travel and tourism business owners miss a great business opportunity as they do not have a proper app to leverage solutions.

But what type of apps a traveler wants to use on a power-packed holiday?

While traveling a person is exposed to rave new discoveries – whether they have hit the road on business purpose or for relaxation. The problem is, there are issues which might come up during exploration such as late flight schedules, missed itineraries or safety. So every traveler wants some tools that can be their companion or a vacation guide.

So if you have launched an app-as-a-service, then make sure it resolves a real-life problem for every traveler who downloads it.

We asked a few travel junkie friends-cum-client of us, also scoured the internet to find out five big time travel apps that hit the download button for a maximum time. Here’s a list of 5 types of travel apps, which is popular since a quite a long time among spontaneous backpackers.

Flight Tracker Apps

It is important for every traveler to check their flight schedule whether on their business trip or on a holiday. Flight trackers help to keep a tap on the flight schedules, delay in timings and track paths of the international flights and even track the baggage. To improve the user experience one must integrate fully zoomed maps, easy search bars, navigation and better performance and must have query forms that are easy to fill with a few taps.

Holiday Planner Apps

To plan a trip from start to finish is a clever move and avoid unnecessary problems when you are out to a foreign land. Most of the adept travelers look for some pocket application that can turn into a personal travel agent. Whether the users are a spontaneous backpacker or a business traveler, they want an app that will help them to organize trips and make the most of their journey. They are looking for vacation planner apps that will plug in all flight, hotel, and car rental solutions and must be able to create a digital itinerary for every trip.

Car hiring app

Hiring a car is a difficult job and in a foreign land, it is puzzling. So every traveler wants to empower themselves with a car hiring app that operates almost worldwide or a comparison app to compare the fare prices and select the cheap price for hiring a car.

Currency conversion apps

Math is not something entertaining on holidays. Who would like to convert numbers in their heads? So an app for currency conversion is something that a traveler will like to browse through and track live currency markets all over the world or get accurate conversion tables for currency that is used at your vacation destination.

Translator apps

If one is traveling somewhere or to a land whose language is unknown to him or her, then it will be a major barrier to communication and can ruin trips. A translator app is an excellent option to pull a person out of those odd situations and communicate or read signs with a few taps on the apps. Such an app is in high demand these days.

Wrapping up

Keep users in mind while developing apps for travel – since they are the one who are going to use it – so tap the target audience, look for their interests, and type of apps they are searching to can make the journey easier. If you are already into a business of same niche, cater more solution and best service by leveraging them through apps.

To make a travel app and aid your customer with possible benefits, seek our consultation or let us brainstorm with your app idea.